Smart Customer Service Revenue Solution
Solution Overview
Connect user engagement, service applications, revenue management, work orders, and self-service platforms by integrating the O2O value-added platform with the business data middle platform. This creates a seamless "online + offline" service ecosystem, driving the industry's value chain to transform from a single energy supply model to an integrated "energy + services" model.
Core Modules
Customer Management
360-degree customer relationship management: deeply understand customers. Accumulate data assets across the full customer lifecycle, leverage proactive analytics and customer profiling to empower business, uncover customer needs, and deliver efficient service.
AI Security Screening Management
Digitally manage the entire home safety inspection process, integrating inspection and repair planning, in-home inspections, and hazard rectification. Leverage computer vision and deep learning technologies to deeply analyze on-site inspection photos.
WeChat Mini Hall
A customer-facing self-service platform that empowers businesses to leverage mobile internet channels such as WeChat and Alipay to deliver on-the-go self-service options, enabling users to handle gas-related services from home.
Scan to Apply
Implemented a unique service code for each household to deliver more refined, convenient, and personalized services. This provides users with an ultimate experience of no binding, no installation, and instant access with just a scan.
Value-added Services
An integrated platform for value-added services by a gas utility, combining product selection, instant convenience services, O2O value-added offerings, local lifestyle solutions, and professional service teams.
Customer Value
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